Our community experience team is available Monday-Friday from 8:00 AM-5:00 PM PST. Please email us at customercare@notreallystrangers.com and allow us 3 business days to respond. We promise we will get back to you as soon as we can!

The item you wanted is out of stock and you added yourself to our waitlist. Remember, a waitlist does not mean that the item will come back in stock and arrive on your doorstep. If the decision is made to bring this item back in stock, then you will be the first to know via email. If you do not receive an email, it just means we are still deciding whether we want to bring this item back. We are always thinking of new ideas, so if it’s not this product, then we hope you’ll like the next one!

When adding your email to the waitlist for our hoodies and tees, please select your desired size.

We think WNRS products would be amazing gifts! Please reach out to customercare@notreallystrangers.com, we would love to help you include a gift message on the packing slip for that special someone in your life. If you received an email saying that your order shipped, then we cannot add a gift message or gift invoice to the packing slip.

At this time, we do not have any discount codes available. In the future, keep an eye out for unique collaborations and festive holiday offerings. If you sign up for our email newsletter, you might get an occasional surprise in your inbox.

1. Promo codes and Discounts cannot be applied to previously placed orders.
2. Promo codes that offer a percent off can be used in combination with free shipping offers, but cannot be combined with other percent off promo codes or discounts.
3. Promo codes are not transferable or redeemable for cash or credit.
4. Select products may be excluded from promo codes and discounts. See the specific details of the promo code for excluded products.
5. To apply a coupon code, you must enter it at checkout prior to completing the order.

This one’s tough. If you received an email saying that your order shipped, then we cannot cancel your order. It means it has already left our warehouse and it is in the good graces of the carriers. If it has not shipped, and you wish to change or cancel an order after you’ve submitted it, please email our Community Experience team at customercare@notreallystrangers.com.

Once your package has left our warehouse, your tracking information will be emailed to you. Make sure to check it daily. If you purchased internationally and your order status hasn’t changed in 30 days from the last tracking update we will consider the package lost. If you have further questions, or if you would like to cancel your order, please email customercare@notreallystrangers.com. WNRS is not responsible for carrier delays. We apologize for the inconvenience!

All orders placed after 10am PST will ship out within 3-5 business days. All orders placed on Friday after 10am PST will ship out the following week. Our warehouse is closed on weekends and all USA bank holidays. Please reach out to us at customercare@notreallystrangers.com or text us at (510) 214-4775 with your name, order #, and request so we can help you out.

Occasionally an international or domestic order will be held at your local post office. Reasons for the order being held can be a customs fee (international orders) or the package was not able to be delivered in your mailbox.

Please reach out to customercare@notreallystrangers.com, our team will guide you on next steps for the claim process. Occasionally an international or domestic order will be held at your local post office. Reasons for the order being held can be a customs fee (international orders) or the package was not able to be delivered in your mailbox.

Oh no! We’re so sorry this happened. Unfortunately, there isn’t much we can do on our end once the carrier delivers the box. We’d recommend taking a claim up with the delivery service to see if they will reimburse you. Let’s just hope that whoever stole your package is able to use what’s inside to do some self-reflecting.

Mistakes happen. If the item is damaged, or the incorrect item was received, please email us within seven (7) days of the date your order is received at customercare@notreallystrangers.com. Provide your name, order number, description of the issue and please attach a photograph of the incorrect or damaged item received. We will make sure the right order gets to you. Thank you for being patient with us!

Unless the item is damaged, or order was incorrect, please note all sales are final and may not be returned, cancelled, or exchanged. If the item is damaged, or the incorrect item was received, please email us within fourteen (14) days of the date your order is received at customercare@notreallystrangers.com and provide your name, order number, description of the issue and please attach a photograph of the incorrect or damaged item received. Please note the following exceptions to our return and refund policy:

Returned items must have tags still on and be returned in original product packaging.
Returned items must have no visible signs of wear or use.

To initiate an exchange, please complete the following steps:

Please email our team at customercare@notreallystrangers.com to let us know you would like to initiate an exchange. We will help you through this process.

We will need the info about your original item and what you would like to exchange it for. Your new item will not be shipped to you until you provide us with the return tracking information. Please note we do not offer return shipping labels and this cost will be on you. Exchanges can take up to 5-7 business days, once we receive your old item. If your desired item is out of stock, then you can exchange it for an item of equal value.

Please ship the item back to us at the address below:

We're Not Really Strangers
3755 E Post Rd Suite 100
Las Vegas, NV 89120

We’re Not Really Strangers offers free domestic shipping with orders over $75 USD.

Your orders will go out standard domestic economy shipping. (5-12 business days)

We ship on business days, which are Monday-Friday. We do not ship on Saturdays, Sundays or Holidays.

Our fulfillment center is in Nevada.

Standard (5-12 business days)
Expedited (4-7 business days)
Express (2-4 business days)

Business days do not include Saturdays, Sundays, and Holidays.

Yes, due to shipping restrictions, we are currently unable to ship to the following countries:
Asia: Bhutan, Bangladesh, China (Inner Mongolia), India, Iran, Iraq, Laos, Mongolia, Nepal, Turkey
Africa: Burundi, Cape Verde, Chad, Congo - Brazzaville, Congo - Kinshasa, Equatorial Guinea, Eritrea, Gambia, Lesotho, Liberia, Libya, Namibia, Rwanda, Seychelles, Uganda
Europe: Ukraine, Russia, Guernsey, Isle of Man, Jersey, Turkey
Oceania: Fiji, French Polynesia, Kiribati, Norfolk Island, Samoa, Tonga, Vanuatu, Wallis & Futuna
South America: Brazil

Please note that for certain regions, additional restrictions or delays may also apply. If your country is not listed here, you should be able to place an order with the standard duties and taxes guidelines.

International orders are going to take a little longer to get to you. All International Carriers may experience a general slowdown across the board regarding both shipping and tracking information, though the majority of packages are being delivered on schedule. Please allow 72 hours after fulfillment for tracking information for international packages to display properly. WNRS is not responsible for carrier delays. We’re so sorry for the inconvenience.

International Express does not deliver to PO boxes.

Yes, orders shipped internationally may be subject to duties, taxes, or other import fees. These charges are based on the destination country’s import policies and are calculated on the order’s declared value, including both the product cost and shipping fees.

We understand that our international rates are high. We promise that we are working on improving this for you while making sure to provide you with the quality you deserve. We always want to ensure your order gets to your country safe and sound.

Duties and taxes are determined by the destination country’s customs agency and are generally based on:

• The value of the items ordered
• The shipping fees
• The product type and its country of origin (where it was manufactured)

Each country has its own rules for calculating these fees. Check with your local customs office if you’d like more specific details.

Prepaid at Checkout: You’ll have the option to prepay duties and taxes at checkout, allowing you to know the total cost upfront and avoid additional charges upon delivery.

Some couriers may add handling or brokerage fees to cover the customs clearance process. These fees are separate from duties and taxes and are set by the carrier.

Close Friends is a loyalty program that rewards members with points every time they shop on werenotreallystrangers.com which can then be redeemed for discounts to use on future purchases! Close Friends loyalty program is a tiered program that allows members to earn more perks the more they engage with us.Depending on which level of our program members are in, they can earn 1x, 1.2x, or 1.5x points for every dollar spent. There are also special activities members can complete like following us on social media and referring friends. Learn more.

By participating in Close Friends loyalty program, we may use and share your personal information in the ways described in our Privacy Policy.

Signing up is easy! Simply create an account on our rewards page here and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning points!

Yes, points expire after 12 months of inactivity. To remain active, you must earn or redeem points through completing a purchase within the selected time frame.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page here and logging in.

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit our rewards page here to get started.

Exchanging your points for rewards couldn't be easier! Simply visit our rewards page here to view all reward options and click the 'Redeem' button to redeem your chosen reward. Copy your discount code and apply at checkout.

Please email customercare@notreallystrangers.com with your discount code so we can return your points back.

Simply upload your receipt on our rewards page. You will receive an automated confirmation email once your receipt is approved, or a follow-up email if we need further information within 72 hours.

Please note: We may request a re-upload if the receipt photo is unclear.